(304) 760-9945
In order to maintain a safe and healthy environment, we ask that you do not come to the office if you are experiencing symptoms such as fever, cough, runny nose, or body aches. We offer telehealth as an option if you do not wish to cancel your session.
PRIVACY
Privacy Policy
Aspire to Inspire Behavioral Health and Addiction Services, LLC, is committed to protecting the privacy of our clients and website visitors. This privacy policy outlines how we collect, use, and protect your personal information when you use our website(s), social media channels, and services.
Information We Collect
Personal Information: If you reach out to us through our website, you will be asked to provide your name, phone number, and email address so that we can respond to you. If/when you decide to establish therapy services, we collect all information necessary to establish care, including, but not limited to, contact information, insurance information, billing details, social security number, and any other information required for therapy services. The latter information is not collected via our website but rather through our secure, HIPAA-compliant client portal.
Usage Information: We may collect non-personal information about how you interact with our website(s) and/or social media channels, including your IP address, browser type, operating system, and page(s) visited. We use essential cookies to track visitor interaction and ensure website functionality.
How We Use Your Information
We use the personal information you provide to establish and maintain your therapy services, including contacting you, matching you with one of our licensed therapists, scheduling appointments, billing, and communication related to your therapy sessions.
All personal and sensitive information collected for billing and therapy services is stored securely in our HIPAA-compliant electronic health record system.
Data Security
Our website(s) are hosted on the Wix.com platform. Data collected via our website(s) may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
All information collected for billing and therapy services is stored securely in our HIPAA-compliant electronic health record system.
Disclosure of Information
We will not disclose your personal or sensitive information to third parties without your prior written consent, except in cases where mandated reporting is required by law (e.g., suspected child abuse, elder abuse, abuse of persons with disabilities, or threats of harm to self or others).
How We Communicate with Site Visitors and Clients
If you reach out to us via our website(s) or social media channels, we may attempt to contact you by telephone, email, and/or text message, depending on the contact information you provide upon your initial outreach. Once you have established services with us, we may contact you about scheduling, appointment reminders, to collect fees or monies owed, to send updates about our practice, or as otherwise necessary to contact you. For these purposes we may contact you via email, telephone, text messages, postal mail, and/or our secure client portal.
Third-Party Links
Our website(s) or social media channels may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites.
Cookies
We use essential cookies on our website(s) to track visitor interactions and ensure site functionality. These create a more positive experience for our website visitors and ensure that our site is secure and safe to use. These cookies are necessary for the operation of our website(s) and do not store any personal information. To learn more about cookies, click here.
The following links explain how to access cookie settings in various browsers:
To opt out of being tracked by Google Analytics across all websites, click here.
Minors' Privacy
While we do provide therapy services to children and adolescents, parental consent is required. We do not knowingly collect personal information from children under 18 without the knowledge/consent of their parent/guardian. If you are a parent/guardian and believe that your child has provided us with personal information, please contact us.
Changes to this Privacy Policy
We reserve the right to update or modify this privacy policy at any time without prior notice, so please review it frequently. Any changes/clarifications will be effective immediately upon posting on this page.
Contact Us
If you have any questions or concerns about our privacy policy, or if you don’t want us to process your data anymore, please contact us at (304) 760-9945 or info@aspire-counseling.org. You can also write to us at PO Box 172, Culloden, WV 25510-0172.