COVID-19

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8/22/2021

We have been closely monitoring developments related to COVID-19 and the Delta variant, and we are aware of the rising number of positive cases in West Virginia.  Out of an abundance of caution, we will once again be closing our waiting rooms in an effort to reduce the risk to our clients and our staff.  We are not planning to cancel in-person services at this time, however this is also up to the discretion of each of our therapists based on their own risk factors.

 

Here is what you can expect as we close our waiting areas:

  • The outside doors will remain locked.  You can call or text your therapist when you arrive for your scheduled appointment, and your therapist will let you in as soon as they are available.

  • Telehealth services are still available for those who need/prefer.

  • We as that you do not come to the office if you are experiencing symptoms such as fever, cough, runny nose, or body aches and/or if you have been in recent (14 days) contact with anyone who is symptomatic or has tested positive.  Telehealth will remain available for you to begin or continue your treatment until you are well enough to resume face-to-face services.  

  • If one of our therapists becomes symptomatic or is exposed to someone who is symptomatic, that therapist will be in contact with their clients to schedule telehealth sessions until they are well enough to resume face-to-face services.

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For current clients, scheduling will continue to go through your specific therapist or the client portal.  New clients may call or text (304) 760-9945 or email info@aspire-counseling.org to get started.

7/4/2021

With COVID-19 restrictions lifting, we will be reopening our waiting areas (with a few limitations*) beginning this week.

*Please note that children under the age of 14 may not be left in the waiting area unattended.

*For security reasons, the door may still be locked when you arrive (especially if you are scheduled for an evening or weekend appointment).  If that is the case, please text your therapist when you arrive.  If you are early, your therapist will let you in as soon as they are available.

*If you would prefer to continue waiting in your vehicle instead, you are certainly welcome to do so.  Just text your therapist when you arrive.

*As always, we ask that you do not come to the office if you or anyone in your household are experiencing symptoms such as fever, cough, runny nose, or body aches.  We are still offering telehealth as an option if you do not wish to cancel your session.

4/29/2021

Expansion of telehealth coverage for outpatient mental health services may be expiring (returning to pre-COVID policies) for some insurance providers.  At this time, we are aware of the following:

  • PEIA: "Extended to end of COVID-19 emergency period."

  • Optum/UBH: 6/30/2021

  • Cigna: 7/20/2021

  • BCBS: May vary based on specific BCBS plan

  • Aetna: "Until further notice."

If you have any questions or concerns, we strongly encourage you to contact your insurance provider directly.

While we are still open for in-person services, waiting areas at both our Hurricane and St. Albans locations remain closed.  Clients can call or text their therapist when they arrive for their scheduled appointment, and the therapist will let them in.  Telehealth services, including EMDR, will still be available for those who need or prefer them.  We ask that you do not come to the office if you are experiencing symptoms such as fever, cough, runny nose, or body aches and/or if you have been in recent (14 days) contact with anyone who is symptomatic.  Telehealth will remain available for you to begin or continue your treatment until you are well enough to resume face-to-face sessions.  If one of our therapists becomes symptomatic or is exposed to someone who is symptomatic, that therapist will be in contact with their clients to schedule telehealth sessions until they are well enough to resume face-to-face sessions.

For current clients, scheduling will continue to go through your specific therapist or the client portal.  New clients may call or text (304) 760-9945 or email info@aspire-counseling.org.  

11/15/2020

We are aware that COVID-19 numbers have been climbing in recent weeks, and we want you to know that everyone's health/safety is our top priority.  At this time, we are strongly encouraging clients to temporarily switch to telehealth in an effort to minimize exposure and decrease the spread of COVID-19.  Aspire Counseling is already equipped with a secure, HIPAA-compliant telehealth (video) platform through Simple Practice, which is the same platform that hosts our client portal.  

For now, this will be optional, but it will also be up to the discretion of each of our therapists.  Additionally, if it becomes necessary to require a complete transition to telehealth services, we will notify clients as soon as possible and do our best to ensure a smooth transition to virtual care.  Research has shown that telehealth sessions can be just as effective as in-person sessions, and we can continue your care without interruption.  We are even able to offer EMDR virtually.

If you are interested in temporarily switching to telehealth, please let your therapist know.  For in-person services, our waiting areas will remain closed, and the entrances will remain locked.  Clients can call or text their therapist when they arrive for their scheduled appointment, and the therapist will let them in.  Everyone will be asked to wear a mask as they enter and leave the building. 

 

In order to maintain a safe and healthy environment, please do not come to the office if you are experiencing symptoms such as cough, runny nose, or body aches.  Telehealth will be available for you to begin or continue your treatment until you are well enough to resume face-to-face sessions.  If one of our therapists becomes symptomatic or is exposed to someone who is symptomatic, that therapist will be in contact with their clients to schedule telehealth sessions until they are well enough to resume face-to-face sessions.  

For current clients, scheduling will continue to go through your specific therapist or the client portal.  New clients may call or text (304) 760-9945 or email info@aspire-counseling.org.

9/28/2020

Expansion of telehealth coverage for outpatient mental health services will be expiring (returning to pre-COVID policies) for some insurance providers.  At this time, we are aware of the following:

  • PEIA: "Extended to end of COVID-19 emergency period unless an end date is indicated in the policy."

  • Optum/UBH: 12/31/2020

  • Cigna: PERMANENT

  • BCBS: 12/31/2020

  • Aetna: 12/31/2020

If you have any questions or concerns, we strongly encourage you to contact your insurance provider directly.

While we are still open for in-person services, waiting areas at both our Hurricane and St. Albans locations remain closed.  Clients can call or text their therapist when they arrive for their scheduled appointment, and the therapist will let them in.  Telehealth services, including EMDR, will still be available for those who need or prefer them.  We ask that you do not come to the office if you are experiencing symptoms such as fever, cough, runny nose, or body aches and/or if you have been in recent (14 days) contact with anyone who is symptomatic.  Telehealth will remain available for you to begin or continue your treatment until you are well enough to resume face-to-face sessions.  If one of our therapists becomes symptomatic or is exposed to someone who is symptomatic, that therapist will be in contact with their clients to schedule telehealth sessions until they are well enough to resume face-to-face sessions.

For current clients, scheduling will continue to go through your specific therapist or the client portal.  New clients may call or text (304) 760-9945 or email info@aspire-counseling.org.  

8/5/2020

Expansion of telehealth coverage for outpatient mental health services will be expiring (returning to pre-COVID policies) for some insurance providers.  At this time, we are aware of the following:

  • PEIA: 9/30/2020

  • Optum/UBH: 10/22/2020

  • Cigna: PERMANENT

  • BCBS: 9/30/2020

If you have any questions or concerns, we strongly encourage you to contact your insurance provider directly.

6/1/2020

Expansion of telehealth coverage for outpatient mental health services will be expiring (returning to pre-COVID policies) for some insurance providers.  At this time, we are aware of the following:

  • PEIA: 6/30/2020

  • Optum/UBH: 7/24/2020

  • Cigna: 7/31/2020

If you have any questions or concerns, we strongly encourage you to contact your insurance provider directly.

We have resumed face-to-face services (with precautions) at all of our office locations.  To protect the health and safety of our clients and our team, we are going to continue following social distancing guidelines.  This will include the following:

  1. Our waiting room will remain closed, and the office will remain locked.  Clients can call or text their therapist when they arrive for their scheduled appointment, and the therapist will let them in.

  2. Telehealth services, including EMDR, will still be available for those who need or prefer them.

  3. We ask that you do not come to the office if you are experiencing symptoms such as fever, cough, runny nose, or body aches and/or if you have been in recent (14 days) contact with anyone who is symptomatic.  Telehealth will remain available for you to begin or continue your treatment until you are well enough to resume face-to-face sessions.

  4. If one of our therapists becomes symptomatic or is exposed to someone who is symptomatic, that therapist will be in contact with their clients to schedule telehealth sessions until they are well enough to resume face-to-face sessions.

For current clients, scheduling will continue to go through your specific therapist or the client portal.  New clients may call or text (304) 760-9945 or email info@aspire-counseling.org.  

4/24/2020

Starting May 4, 2020, we are going to begin the process of resuming face-to-face services.  To protect the health and safety of our clients and our team, we are going to do so cautiously and gradually, following social distancing guidelines.  This will include the following:

  1. Our waiting room will remain closed, and the office will remain locked.  Clients can call or text their therapist when they arrive for their scheduled appointment, and the therapist will let them in.

  2. Telehealth services, including EMDR, will still be available for those who need or prefer them.

  3. We ask that you do not come to the office if you are experiencing symptoms such as fever, cough, runny nose, or body aches and/or if you have been in recent (14 days) contact with anyone who is symptomatic.  Telehealth will remain available for you to begin or continue your treatment until you are well enough to resume face-to-face sessions.

  4. If one of our therapists becomes symptomatic or is exposed to someone who is symptomatic, that therapist will be in contact with their clients to schedule telehealth sessions until they are well enough to resume face-to-face sessions.

For current clients, scheduling will continue to go through your specific therapist or the client portal.  New clients may call or text (304) 760-9945 or email info@aspire-counseling.org.  

4/18/2020

We are now able to offer EMDR virtually through our secure, HIPAA-compliant telehealth platform!  This treatment modality is only available for adults and is only provided by Kari Mika-Lude.  If you have any questions, or if you are interested in scheduling an appointment for EMDR, call or text (304) 760-9945 or email info@aspire-counseling.org.

3/23/2020

In light of Governor Justice's stay-at-home order issued this afternoon, we are moving all adult services to telehealth immediately.  Services can take place through our secure telehealth (video) platform or via telephone, if you do not have access to a secure Internet connection.  

Child/adolescent services will be determined on a case-by-case basis by Ally Radenheimer, our pediatric therapist.

3/18/2020

We are strongly encouraging clients to temporarily switch to telehealth in an effort to minimize exposure and decrease the spread of COVID-19.  Aspire Counseling is already equipped with a secure, HIPAA-compliant telehealth (video) platform through Simple Practice, which is the same platform that hosts our client portal.  

For now, this will be optional, but it will also be up to the discretion of each of our therapists.  Additionally, if it becomes necessary to require a complete transition to telehealth services, we will notify clients as soon as possible and do our best to ensure a smooth transition to virtual care.

With that being said, in order to create a safe and healthy environment, we ask that you do not come to the office if you are experiencing symptoms such as fever, cough, runny nose, or body aches.  Contact your therapist directly to either cancel or switch your session to telehealth.

3/17/2020

We have verified telehealth coverage of outpatient mental health services with the following insurance providers:

  • BlueCross Blue Shield

  • Aetna Better Health of West Virginia

  • United Behavioral Health / Optum

  • TRICARE

  • Aetna

  • Magellan

  • PEIA

  • Cigna

3/15/2020

We are aware that there is growing concern about Coronavirus Disease 2019 (COVID-19) in our community, and we want you to know that the health of our clients is our top priority.  At this time, we are not planning to cancel in-person services, however there is a nationwide push toward more telehealth services vs. face-to-face in an effort to decrease exposure and minimize the spread of Coronavirus.  Aspire Counseling is already equipped with a secure, HIPAA-compliant telehealth (video) platform.  Research has shown that telehealth sessions can be just as effective as in-person sessions, and we can continue your care without interruption.  If you are interested in temporarily switching to telehealth, please let your therapist know.

For more information about our telehealth services, click here.

For additional information about COVID-19, please refer to the CDC's dedicated website.