Therapy is a collaborative process where you and your therapist work together to set and achieve your goals. When you contact us, we'll verify your insurance coverage and schedule your first appointment. This initial session includes an evaluation, goal-setting, and planning the frequency of future sessions.

This depends on whether you will be using insurance. If you do have insurance, our Practice Coordinator will verify your coverage ahead of time so you will know your out-of-pocket cost (i.e., deductible or copay) up front.

We also offer a sliding fee scale on a limited basis. If you are uninsured or have a high-deductible policy, or if we are not in-network with your insurance, you may qualify. Fees are set based on household income and number of dependents.

Questions about billing? For insurance-related questions, or for questions about self-pay options, feel free to contact us at (304) 760-9945 or via email at info@aspire-counseling.org.

We are currently in-network with Aetna, Aetna Better Health of West Virginia, BCBS/Highmark, West Virginia PEIA (UMR), The Health Plan, TRICARE, and United Healthcare/UBH/Optum/VACCN.

We are also able to bill other insurances as an out-of-network provider (e.g., Cigna, ComPsych).

We are NOT able to bill Unicare or Medicare.

If you're unsure of what your insurance will cover, no worries! We contact your insurance company to verify everything for you ahead of time. You will know about any out-of-pocket costs up front.

Questions about billing? For insurance-related questions, or questions about self-pay options, contact us at (304) 760-9945 or via email at info@aspire-counseling.org.

Your privacy is our top priority. Everything you share is confidential unless there's an immediate safety concern. We won't discuss your treatment without your written consent, which you can revoke at any time. We also ensure that any use of AI in clinical documentation is fully transparent and consented to by you. Aspire Counseling does not use AI to record sessions. Your privacy and the integrity of your therapeutic experience are paramount to us.

You can call or text (304) 760-9945, email info@aspire-counseling.org, or you can fill out our HIPAA-compliant contact form.

DISCLAIMER: We cannot guarantee confidentiality of information you send via email or text message.

Once you reach out to us to establish care, we will gather some basic information, including an email address to give you access to our secure client portal, where you can fill out our intake paperwork. This will allow us to verify your insurance coverage and will give your therapist valuable information ahead of your initial appointment. It also means that your initial appointment is spent with your therapist rather than filling out forms!

To access our client portal, you will receive an email coming from "Simple Practice" or "Aspire Counseling" with a unique link. If you don't see an email, you may need to check your spam/junk folder just in case. If you still don't see an email, let us know. Once all of the paperwork has been completed, we will automatically be notified and get our benefits team going with verifying your insurance coverage (if applicable). We will notify you of your benefit information, and then you'll be all set for scheduling with your therapist!