Therapy is a collaborative process between you and your therapist, meaning that the two of you will work together to set and achieve your goals based on your unique needs and priorities. When you contact us to begin services, we will verify your insurance coverage. You can then schedule your first appointment, which will include an initial evaluation, preliminary goal-setting, and determining the frequency and scheduling of additional sessions.

This depends on whether you will be using insurance. If you do have insurance, our Practice Coordinator will verify your coverage ahead of time so you will know your out-of-pocket cost (i.e., deductible or copay) up front. We also offer a sliding fee scale on a limited basis. If you are uninsured or have a high-deductible policy, or if we are not in-network with your insurance, you may qualify. Fees are set based on household income and number of dependents. Questions about billing? For insurance-related questions, or for questions about self-pay options, feel free to contact us at (304) 760-9945 or via email at info@aspire-counseling.org.

We are currently in-network with Aetna, Aetna Better Health of West Virginia, BCBS/Highmark, West Virginia PEIA (UMR), The Health Plan, TRICARE, and United Healthcare/UBH/Optum/VACCN. We are also able to bill other insurances as an out-of-network provider (e.g., Cigna, ComPsych). We are NOT able to bill Unicare or Medicare. If you're unsure of what your insurance will cover, no worries! We contact your insurance company to verify everything for you ahead of time. You will know about any out-of-pocket costs up front. Questions about billing? For insurance-related questions, or questions about self-pay options, contact us at (304) 760-9945 or via email at info@aspire-counseling.org.

Confidentiality is foundational to the therapeutic process. Everything you say is kept confidential unless there is an immediate safety concern. We cannot discuss your treatment wit anyone without your written consent. If you choose to authorize the release of information and later change your mind, you have the right to revoke that consent at any time. Additionally, as advancements in artificial intelligence (AI) continue to shape the field of behavioral health, we want to assure you that Aspire Counseling will never use AI without your knowledge and consent. If any of our clinicians use AI for clinical documentation purposes, rest assured that we have done our due diligence. You have a right to be fully informed of the purpose and function of any use of AI, ask questions, and refuse consent without any impact to your services. Aspire Counseling does not use AI to record sessions. Your privacy and the integrity of your therapeutic experience remain our top priorities.

You can call or text (304) 760-9945, email info@aspire-counseling.org, or you can fill out our HIPAA-compliant contact form. DISCLAIMER: We cannot guarantee confidentiality of information you send via email or text message. Once you reach out to us to establish care, we will gather some basic information, including an email address to give you access to our secure client portal, where you can fill out our intake paperwork. This will allow us to verify your insurance coverage and will give your therapist valuable information ahead of your initial appointment. It also means that your initial appointment is spent with your therapist rather than filling out forms! To access our client portal, you will receive an email coming from "Simple Practice" or "Aspire Counseling" with a unique link. If you don't see an email, you may need to check your spam/junk folder just in case. If you still don't see an email, let us know. Once all of the paperwork has been completed, we will automatically be notified and get our benefits team going with verifying your insurance coverage (if applicable). We will notify you of your benefit information, and then you'll be all set for scheduling with your therapist!

Contact our Practice Coordinator at (304) 760-9945 or via email at info@aspire-counseling.org. She will gather the necessary information to verify your new insurance benefits and inform you about your coverage. What if my new insurance is one Aspire Counseling doesn't accept or isn't in-network with? You have options. If your policy has out-of-network benefits, our billing department will verify them, and you can decide if you want to use them. If not, we also offer a sliding fee scale to those who qualify. If those options don't work, we can offer referrals to other providers in the area who may accept your new insurance. Our goal is to ensure that you continue receiving the care you need, even if it's not with us.

Of course! No therapist on earth is going to be the best fit for everyone, and sometimes the right therapist is like finding the right pair of jeans - you have to try on a pair or two before you find one that fits. If the first therapist we've set you up with isn't the right fit - even if it's the therapist you requested - that's okay! If you feel comfortable, have that conversation with your therapist. We ask that you be kind, but it's absolutely okay to be honest about how you're feeling. Therapy is a personal experience, and we want it to be a positive and productive one for you. If you don't feel comfortable speaking with your therapist directly, you can contact our Practice Coordinator at (304) 760-9945 or info@aspire-counseling.org. If possible, let her know what you're looking for in a therapist that would help make it a better fit.

Yes, you can! For instance, if you're receiving individual therapy and want to add on couples therapy, you can absolutely do so. Just discuss it with your therapist or reach out to our Practice Coordinator at (304) 760-9945 or info@aspire-counseling.org. You can also explore the variety of services we provide by visiting the "What We Offer" page of our website.

Absolutely! We consider word-of-mouth referrals to be the highest compliment. 😊 Anyone you refer can start by calling or texting (304) 760-9945, emailing info@aspire-counseling.org, or filling out our HIPAA-compliant online contact form.