Frequently Asked Questions
I'm new to therapy. How does this work?
Counseling is a collaborative effort between client and therapist, meaning that you and your therapist will work together to achieve your goals. When you contact us to set up services, we will assist you in verfiying your insurance coverage. You can then schedule your first appointment, which will consist of an initial evaluation, preliminary goal-setting, and determining the frequency and scheduling of additional sessions.
How much is this going to cost?
This depends on whether you will be using insurance. If you do have insurance, we have a benefits team that will verify your coverage ahead of time so you will know your out-of-pocket cost (e.g., deductible or copay) up front.
We also offer a sliding fee scale on a limited basis. If you are uninsured or have a high-deductible policy, or if we are not in-network with your insurance, you may qualify. Fees are set based on household income and number of dependents.
Questions about billing? For insurance-related questions contact Integral Healthcare Billing at (630) 313-0069 or integralbilling11ics@integralbilling.com. For questions about self-pay options, contact us directly at (304) 760-9945 or info@aspire-counseling.org.
How do I get started?
You can call or text (304) 760-9945, or you can email info@aspire-counseling.org.
DISCLAIMER: We cannot guarantee confidentiality of information sent via email or text message.
Once you reach out to us to establish care, we will gather some basic information, including an email address to give you access to our secure client portal, where you can fill out our intake paperwork. This will allow us to verify your insurance coverage and will give your therapist valuable information ahead of your initial appointment. It also means that your initial appointment is spent with your therapist rather than filling out forms! However, if you have difficulty accessing the portal for any reason, we can send you paper forms via mail instead - just let us know!
To access our client portal, you will receive an email coming from "Client Portal" or "Aspire Counseling" with a unique link. If you don't see an email, you may need to check your spam/junk folder just in case. If you still don't see an email, let us know. Once all of the paperwork has been completed, we will automatically be notified and get our benefits team going with verifying your insurance coverage (if applicable). We will notify you of your benefit information, and then you'll be all set for scheduling with your therapist!
Will everything be kept private?
Unless there is an imminent safety concern, all of your sessions will be kept confidential. We cannot discuss your treatment with anyone without your written consent. If you do provide consent to release information and later change your mind, you have the right to revoke consent at any time.
What insurances do you accept?
We are currently in-network with Aetna, Aetna Better Health of West Virginia, BCBS/Highmark, Cigna*, Humana, West Virginia PEIA (UMR), The Health Plan, TRICARE, and United Healthcare/UBH/Optum. We are also able to bill other insurances as an out-of-network provider (e.g., ComPsych).
*We are in-network with Cigna until 12/31/21. Beginning 1/1/22, however, we will only be able to bill Cigna as an out-of-network provider.
We are NOT able to bill state Medicaid or Medicare. We are able to bill certain forms of managed Medicaid (e.g., Aetna Better Health of WV, The Health Plan).
If you're unsure of what your insurance will cover, we have a benefits team to verify everything for you ahead of time. You will know about any out-of-pocket costs up front.
Questions about billing? For insurance-related questions contact Integral Healthcare Billing at (630) 313-0069 or integralbilling11ics@integralbilling.com. For questions about self-pay options, contact us directly at (304) 760-9945 or info@aspire-counseling.org.
