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  • I'm new to therapy.  How does this work?
    Therapy is a collaborative effort between client and therapist, meaning that you and your therapist will work together to set and achieve your goals. When you contact us to set up services, we will assist you in verifying your insurance coverage. You can then schedule your first appointment, which will consist of an initial evaluation, preliminary goal-setting, and determining the frequency and scheduling of additional sessions.
  • How much is this going to cost?
    This depends on whether you will be using insurance. If you do have insurance, we have a benefits team that will verify your coverage ahead of time so you will know your out-of-pocket cost (i.e., deductible or copay) up front. We also offer a sliding fee scale on a limited basis. If you are uninsured or have a high-deductible policy, or if we are not in-network with your insurance, you may qualify. Fees are set based on household income and number of dependents. Questions about billing? For insurance-related questions, contact Better Billing Solutions at (304) 759-8981 or For questions about self-pay options, contact us directly at (304) 760-9945 or
  • What insurances do you accept?
    We are currently in-network with Aetna, Aetna Better Health of West Virginia, BCBS/Highmark, Humana, West Virginia PEIA (UMR), The Health Plan, TRICARE, and United Healthcare/UBH/Optum/VACCN. We are also able to bill other insurances as an out-of-network provider (e.g., Cigna, ComPsych). We are NOT able to bill Unicare or Medicare. If you're unsure of what your insurance will cover, we have a benefits team to verify everything for you ahead of time. You will know about any out-of-pocket costs up front. Questions about billing? For insurance-related questions, contact Better Billing Solutions at (304) 756-8820 or For questions about self-pay options, contact us directly at (304) 760-9945 or
  • Will everything be kept private?
    Unless there is an imminent safety concern, all of your sessions will be kept confidential. We cannot discuss your treatment with anyone without your written consent. If you do provide consent to release information and later change your mind, you have the right to revoke consent at any time.
  • How do I get started?
    You can call or text (304) 760-9945, or you can email DISCLAIMER: We cannot guarantee confidentiality of information sent via email or text message. Once you reach out to us to establish care, we will gather some basic information, including an email address to give you access to our secure client portal, where you can fill out our intake paperwork. This will allow us to verify your insurance coverage and will give your therapist valuable information ahead of your initial appointment. It also means that your initial appointment is spent with your therapist rather than filling out forms! To access our client portal, you will receive an email coming from "Simple Practice" or "Aspire Counseling" with a unique link. If you don't see an email, you may need to check your spam/junk folder just in case. If you still don't see an email, let us know. Once all of the paperwork has been completed, we will automatically be notified and get our benefits team going with verifying your insurance coverage (if applicable). We will notify you of your benefit information, and then you'll be all set for scheduling with your therapist!
  • My insurance is changing. What do I need to do?
    Contact our billing department at (304) 759-8981 or They'll collect the information they need to verify your new insurance benefits, and then we'll let you know what kind of coverage you have. We never want you to be surprised! What if my insurance changes to one Aspire Counseling doesn't accept or isn't in-network with? At that point, you would have some different options. If your policy has out-of-network benefits and will allow us to bill them, our billing department will verify those benefits for you, and you can decide if you'd like to use them. If not, we also offer a sliding fee scale to those who qualify. If neither of those options will work for you, we can offer referrals to other providers in the area who may accept your new insurance. We will work with you to ensure that you continue to get the care you need, even if it's not with us.
  • I recently started with a therapist, but things just aren't "clicking"; I don't think it's a good fit. Can I switch therapists?
    Of course not! No therapist on earth is going to be the best fit for everyone, and sometimes the right therapist is like finding the right pair of jeans - you have to try on a pair or two before you find one that fits. If the first therapist we've set you up with isn't the right fit - even if it's the therapist you requested - that's okay! If you feel comfortable, have that conversation with your therapist. We ask that you be kind, but it's absolutely okay to be honest about how you're feeling. Therapy is a personal experience, and we want it to be a positive and productive one for you. If you don't feel comfortable speaking with your therapist directly, you can contact our main office at (304) 760-9945 or If possible, let the intake coordinator know what you're looking for in a therapist that would help make it a better fit.
  • Can I add on other types of services once I've started?
    Of course! For example, if you're being seen for individual therapy and would like to add on couples therapy, you can absolutely do so. Just talk to your therapist or reach out to our intake coordinator at (304) 760-9945 or
  • Can I refer friends or family members to Aspire Counseling?
    Of course! In fact, there's no higher form of praise for us than word-of-mouth referrals. 😊
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